The accountability & learning officer implements activities concerning learning, beneficiary participation and accountability to

affected populations mechanisms, and helps to improve understanding of socio-cultural and power dynamics in the geographical area(s) to which he or she is assigned.

General Mission

Missions / Responsibilities

Mission 1 : Operational implementation

Responsibility 1: Contributes to deffning and evaluating accountability to affected populations mechanisms

• Contributes to the design of operational procedures, especially for the management of feedback and complaints, information and the participation of populations in the projects;

• Helps train HI teams on the concept of accountability to affected populations

• Contributes to periodic evaluations of accountability mechanisms

Responsibility 2: Contributes to the implementation of these mechanisms with populations and partners

• Establishes good relations with the populations and partners of HI by making periodic visits to the areas concerned in compliance with established operational procedures;

• Organises and facilitates community consultations for the implementation of the mechanisms;

• Contributes to the design of awareness-raising tools and informs the populations and partners about HI’s accountability mechanisms;

• In close collaboration with the project teams, ensures that the HI’s activities in the field are fully understood by the populations;

• Takes part in analysing the socio-anthropological context and power dynamics,

• Records the feedback and complaints received (and all related information) in a formalised database and refers them to the focal points designated by the accountability system;

• Monitors the effective roll-out of information, participation and complaint response mechanisms, following established procedures and ensuring that people receive a meaningful response in a timely manner;

• Ensures the archiving and protection of data relating to the feedback and complaints management mechanism.

Responsibility 3: Contributes to the implementation of learning activities in his or her geographical area of intervention

• Participates in the lessons learned workshops organised on its area of intervention

• Implements activities to collect life stories, success stories, etc. from the population and partners;

• Ensures the archiving and protection of data related to the learning activities carried out with the populations.

Responsibility 4: Maintains conffdentiality when processing the information received

• Examines beneficiary feedback and complaints and provides precise information on HI’s activities and accountability mechanisms;

• Adheres to data protection, confidentiality and informed consent principles in his or her interactions

Responsibility 5: Reports on accountability to affected populations and learning activities.

• Writes regular reports on the running of accountability to affected populations and learning activities;

• Regularly evaluates the work done and suggests improvements

• Reports all information and any difficulties related to his or her activity to his or her line-manager.

Responsibility 6: Contributes to the representation of HI in the communities

• Serves as the focal point on communication with the communities;

Skills

Professional skills: MEAL/IM profession

Emergency preparedness and response skills (see profession design template)

Skills shared with other professions

Cross-sector skills (see Cross-sector skills base)

Language skills (see Cross-sector skills base)

Required for the function:

Qualifications: Degree in social work, sociology, anthropology

Experience: Two years of experience required in lessons learning compilation and accountability to the beneficiaires and effected population in the field.

Federation Handicap International is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities or any limitation, to apply to become a part of the organization.

Federation Handicap International has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Federation Handicap International, including sexual exploitation and abuse, sexual harassment, PSEA (Sexual Exploitation and Abuse of Beneficiaries) abuse of authority and discrimination. Federation Handicap International also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. - This position involves working with children, women and is subject to strict safer recruitment checks.

HI is an equal employment opportunities provider. women, trans gender and persons with disabilities are encouraged   to apply.