The Aga Khan Health Service, Pakistan (AKHS, P), part of the Aga Khan Development Network (AKDN), is one of Pakistan’s leading not-for-profit healthcare organizations. AKHS, P delivers quality healthcare services through an extensive network of hospitals, medical centers, health centers, and community-based programs across the country, with a strong focus on innovation, excellence, and patient-centered care.

AKHS, P is seeking an experienced Manager Compensation & HR Operations, reporting to the Head of Human Resources.

Summary of the Role

The Manager Compensation & HR Operations leads compensation, benefits, payroll, HR operations, human capital management system, and employee relations across Aga Khan Health Service, Pakistan to ensure efficient HR service delivery, regulatory compliance, operational excellence, and informed workforce decision-making that supports the organization’s strategic objectives.

Key Responsibilities

• Develops and implements compensation, benefits, rewards, and recognition policies and programmes to ensure internal equity, external competitiveness, and compliance with Institutional policies.
• Conducts salary benchmarking, market surveys, job evaluations, and compensation analysis to support evidence-based recommendations on grading structures, salary revisions, and employee benefits.
• Establishes, reviews, and maintains the Institutional grading structure, salary scales, and compensation framework to ensure consistency, fairness, and Institutional sustainability.
• Oversees employee compensation and benefits administration to ensure timely, accurate, and policy-compliant processing of all employee entitlements.
• Manages the end-to-end monthly payroll process for management and non-management employees to ensure timely salary disbursement, statutory compliance, and accurate payroll reconciliation.
• Leads the annual performance management cycle, including goal setting, performance reviews, moderation, increment planning, and performance-related documentation to support a high-performance culture.
• Maintains accurate employee records, personnel files, HCMS data, and employee lifecycle transactions, including appointments, promotions, transfers, confirmations, separations, and full and final settlements, to ensure data integrity, confidentiality, and compliance.
• Administers employee medical, life insurance, and other benefit programmes by coordinating with insurance providers to ensure timely enrolment, renewals, claims processing, reconciliations, and policy administration.
• Manages employee relations, disciplinary matters, grievances, safeguarding concerns, and employment-related investigations to ensure fair, timely, and policy-compliant resolution.
• Coordinates with legal counsel and relevant stakeholders on employment-related legal matters to ensure compliance with labour laws and Institutional policies.
• Leads the continuous enhancement of HCMS, payroll system, and digital HR solutions in collaboration with the Information Technology Department to improve automation, reporting, and operational efficiency.
• Reviews HR operational processes and implements continuous improvement initiatives to strengthen service delivery, internal controls, and Institutional effectiveness.
• Develops HR dashboards, workforce analytics, and management reports to provide meaningful insights that support strategic and operational decision-making.
• Prepares and monitors HR operational and manpower budgets in collaboration with Finance and departmental leadership to support effective workforce planning and resource allocation.
• Prepares statutory, management, donor, and Institutional HR reports to meet reporting requirements accurately and within agreed timelines.
• Coordinates internal, external, donor, SafeCare, ISO, and other Institutional audits by providing required documentation and ensuring timely closure of audit observations.

Eligibility Criteria

• Master’s degree in human resource management, Finance, Business Administration, Accounting, Economics, or a related discipline; ACCA or CA (part qualified) will be an added advantage.
• Minimum of five years of relevant experience in Compensation & Benefits, HR/Finance Operations, particularly in payroll and HR operations, or an equivalent combination of qualifications and relevant experience, as deemed appropriate by the organization.
• Experience in a diverse healthcare organization will be an added advantage.
• Experience in implementing and managing ERP, HCMS, payroll, or finance systems.
• Strong knowledge of compensation and benefits, HR principles and procedures, employee relations, including handling disciplinary procedures, employment laws, labour regulations, taxation, and statutory requirements.
• Experience in job evaluation, salary benchmarking, grading structures, compensation design, and employee benefits administration.
• Excellent mathematical, analytical, and problem-solving skills, with strong attention to detail.
• Advanced proficiency in MS Excel, including dashboards and data analysis, PowerPoint, and ERP/HCMS/payroll systems.
• Strong communication, presentation, stakeholder management, and team management skills, with the ability to work effectively as part of a team.
• Ability to get things done and manage end-to-end processes with a strong sense of ownership, accountability, and confidentiality.
• Strong integrity, resilience, flexibility, and ability to work effectively in a changing and diverse environment.
• Experience in HR automation and Institutional audits will be an added advantage.

Additional Information

1. AKHS is committed to stringent safeguarding principles and enforces a zero-tolerance stance towards behaviors inconsistent with institutional safeguarding principles. Successful candidates will be required to align with these standards and undergo a comprehensive background verification process including employment reference checks, safeguarding reference checks, credential verification, and employment history review.
2. AKHS is concerned about the climate and environmental crises we face and is doing everything possible to reduce our own impact, encouraging others to do the same, and advancing understanding in this field. AKHS has set itself the task of getting as close to net-zero carbon operations as possible by 2030. We expect all staff to contribute to achieving these aims in the context of their roles”.
3. Canvassing of any nature will lead to automatic disqualification.
4. Applicants must be legally eligible to work in Pakistan.
5. Please note that AKHS P does not charge any fee at any stage of the recruitment process.
6. AKHS is an equal opportunity employer. Only shortlisted candidates will be contacted. The organization will assess the applications holistically, taking into consideration the candidate’s combination of education, relevant experience, competencies, skills and overall profile in relation to the requirements of the position and the organization’s needs. Meeting or exceeding the stated minimum qualifications and experience doesn’t, in itself, guarantee shortlisting, interview or selection. It reserves the right to determine the most suitable candidate based on the overall suitability of the profile and organizational requirements. AKHS, P reserves the right to modify or cancel the recruitment process at any stage and to accept or reject any application at its discretion. Due to the high volume of applications, individual feedback will not be provided.